Refund Policy

1. Overview

At OurCast, we strive to provide the best possible experience with our AI-powered video service. We understand that sometimes things don't go as expected, and we're committed to making things right. This Refund Policy outlines the circumstances under which you may be eligible for a refund.

2. Eligibility for Refunds

2.1 Technical Issues

You are eligible for a full refund if:

• The video fails to generate due to a system error on our end
• The generated video is corrupted or unplayable
• Processing does not complete within 72 hours without notification
• There is a significant discrepancy between the preview and final output

2.2 Billing Issues

We will issue a full refund for:

• Duplicate charges for the same purchase
• Charges that were not authorized by the account holder
• Incorrect pricing applied at checkout

2.3 Quality Issues

We may offer a partial or full refund, or a credit for future use, if the generated video has significant quality issues that are clearly attributable to our technology and not the quality of the source photos provided.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You simply changed your mind after the video was processed
• The result doesn't match your subjective expectations (while meeting our quality standards)
• You provided low-quality, blurry, or unsuitable source photos
• You violated our Terms of Service or Acceptable Use Policy
• You downloaded and used the generated video before requesting a refund
• More than 14 days have passed since the purchase

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Email us at support@ourcast.com with the subject line "Refund Request"
2. Provide Details: Include your order ID, email address, and a detailed description of the issue
3. Include Evidence: Attach screenshots or screen recordings if applicable
4. Wait for Review: Our team will review your request within 3-5 business days

5. Refund Timeline

Once a refund is approved:

• Credit/debit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Apple Pay/Google Pay: 5-10 business days

Refunds are processed through Paddle, our payment provider. The exact timing may vary depending on your financial institution.

6. Partial Refunds and Credits

In some cases, we may offer a partial refund or account credit instead of a full refund. This typically applies when the service was partially delivered or when quality issues affect only a portion of the output. Credits can be used for future purchases and do not expire for 12 months from the date of issue.

7. Bundle Refunds

For bundle purchases (e.g., 3 movies for $10):

• If no videos have been processed, a full refund is available
• If some videos have been processed, a prorated refund may be offered
• Refund amount is calculated based on unused credits in the bundle

8. Dispute Resolution

If you disagree with our refund decision, you may request a review by a senior team member. Please email appeals@ourcast.com with your original request and any additional information. We aim to resolve all disputes fairly and promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes constitutes acceptance of the new policy.