Get in Touch
Have questions, feedback, or need support? We're here to help. Reach out to us through any of the channels below.
Response Time
We typically respond to all inquiries within 24-48 hours during business days. For urgent matters, please include "URGENT" in your email subject line.
Frequently Asked Questions
How long does video processing take?
Processing time varies based on video length and current demand. Most videos are ready within 30 minutes to 2 hours.
Can I get a refund if I'm not satisfied?
Yes, we offer refunds for technical issues. Please see our Refund Policy for details.
What photo formats do you accept?
We accept JPG, PNG, and WEBP formats. For best results, use high-resolution photos with clear, front-facing views of the face.
Is my data secure?
Absolutely. We use industry-standard encryption and never share your photos or videos with third parties. See our Privacy Policy for more information.
Company Information
Company Name: OurCast Inc.
Support Email: support@ourcast.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC)